PRIVACY POLICY RENOLIT ALKORPLAN

RENOLIT GDPR privacy policy

At RENOLIT our users and clients are important for us and we are committed to their rights and the defence of their privacy. This policy expresses how we process and protect the personal information of all the people that interact with RENOLIT IBÉRICA through this website.

In accordance with the provisions in Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, (GDPR) and the Organic Act 3/2018, of 5 December, on the Protection of Personal Data and guarantee of the digital rights, www.alkorplan.info informs you that, by the acceptance of this Privacy Policy, you provide your informed , express, free and unequivocal consent so that the Data that you provide are processed by www.alkorplan.info, as controller, and on which the security, technical, and organizational measures are applied provided in the current regulations.

Warning for children

In accordance with the provisions in articles 8 of the GDPR and 7 of the Organic Act 3/2018, of 5 December, on the Protection of Personal Data and guarantee of the digital rights, only persons over 14 years old may lawfully grant their consent to the processing of their personal data by RENOLIT IBÉRICA. If you are a person under 14 years old, the consent of the parents or guardians will be necessary for the processing, and it will only be considered lawful to the extent that they have authorized.

If you are under 14 years old and have accessed this website without informing your parents, you must not register as a user.

Processing Controller of your personal data

RENOLIT IBÉRICA, S.A.

NIF (Tax ID): A08058943

Address: Ctra. del Montnegre, s/n. 08470, Sant Celoni (Barcelona)

Companies Register Details: City: A08058943 Volume: 38758 Folio: 31 Book: Sheet: B-68100

How do we get your data?

 RENOLIT IBÉRICA S.A. manages the website: www.alkorplan.info where information is provided on the product and the installation of the reinforced membrane, coating for swimming pools.

The personal data we process in each of them come from our own users that we collect by:

  • Contact Form
  • Subscription form to our Newsletter

Legal grounds for the processing of your data

To contact and subscribe to our Newsletter, consent is required with this privacy policy.

We process your personal information for purposes related to marketing and sales activities based on consent.

The legal basis for the processing of the data of the people who contract products or services offered by www.alkorplan.info, is the execution of the sale contract. When indicated in our sites at the time when personal information is collected from customers in accordance with our legitimate interest to promote our products and services.

www.alkorplan.info undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or several specific purposes.

The User will have the right to withdraw their consent at any time. It will be as easy to withdraw the consent as to give it. As a general rule, the withdrawal of the consent will not affect the use of the website.

On occasions when the User must or may provide their data through forms to perform consultations, request information or for reasons related to the content of the website, they will be informed in the event that their completion is compulsory due to them being essential for the correct development of the operation.

Data category that we process

The data categories that are processed in www.alkorplan.info are only identifying data and transactions performed in our Online Store. Under no circumstances are special personal data categories processed in the sense of article 9 of the GDPR.

The personal information that www.alkorplan.info collects and processes includes:

  • Name and physical address, email addresses and telephone numbers.
  • Employee data of companies for installers training courses, professional data (position, experience, etc.).
  • Transactional data, like products and services requested.
  • Unique identifiers, like the identifier of their mobile device or the cookies identifier of their browser.
  • IP address and information derived from the IP address, like the geographical location.

For what purpose do we process your personal data?

The personal data are collected and managed by www.alkorplan.info in order to be able to facilitate, expedite and comply with the commitments established between the controller of the website and users and clients, or the maintenance of the relationship that is established in the forms that the latter fill in or to respond to a request or consultation.

We can use personal information from users to improve our commercial and promotional initiatives and analyse the pages visited, the searches performed by the users, to improve our offer of contents and articles, personalize these contents, their presentation and services.

In addition, the data may be used for a commercial purpose of customization, operational and statistics, and activities related to the www.alkorplan.info corporate purpose, as well as for the extraction, data storage and marketing studies to adapt the Content offered to the User, as well as improving the quality, operation and browsing of the website.

At the time when the personal data are obtained in the different forms included in the website, the User will be informed about the purpose or specific purposes of the processing for which the personal data will be used; i.e. the use or uses that will be given to the collected information.

In summary:

  • Contact form: To respond to the requests from the users to get in contact through this media.
  • Subscription form: To send Information newsletter with offers and commercial proposals.
  • Registration forms: So that you can create an account in our website and access its functions.

There are other purposes for which we process your personal data:

  • To comply with our legal obligations: We will process your data to comply with a legal obligation when required, for example, to respond to a legal process or request from a competent control authority, such as:
  • To protect the rights and security of our users and third parties, as well as our own.
  • To comply with the legal requirements, including the compliance with judicial orders, requests and other appropriate legal mechanisms.
  • To provide information to representatives and advisers, including lawyers and tax advisors to help us comply with the legal, tax or security requirements.
  • To support and improve the services offered by this website.
  • Other non-identification data are also collected, obtained through some cookies that are downloaded onto the user’s computer when browsing this website as detailed in the cookies policy.
  • To manage the social networks. The different domains associated with alkorplan.info are on social networks. The processing of the data that is carried out by the persons who follow the official pages of www.alkorplan.info on social networks, shall be governed by this section, as well as those conditions of use, privacy policies and access regulations that belong to the social network applicable in each case and previously accepted by the user. www.alkorplan.info shall process your data for the purposes of properly managing its presence on the social network, reporting on activities, products or services, as well as any other purpose permitted by the regulations of the social networks. Under no circumstances shall we use the followers’ profiles on social networks to send advertising individually.

www.alkorplan.info does not sell, lease or assign personal data that may identify the user, and will not do so in the future, to third parties without prior consent.

However, in some cases users’ personal data can be sent to the RENOLIT IBERICA, S.A. distributors, installers or commercial partners for the sole purpose of providing the requested services. It will always be carried out under the strictest security standards.

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation on whether www.alkorplan.info is processing personal data that concerns them, or not.

It is expressly agreed that at any time the user registered in www.alkorplan.info may request the cancellation or closure of their registration request, and/or the closure of their account or elimination of their account and information from the www.alkorplan.info database. Please review the section “Rights of access, cancellation and rectification of the personal information”

The persons concerned have the right to:

  • Request access to the personal data relating to the interested party.
  • Request rectification or deletion.
  • Request cancellation.
  • Request the limitation of processing.
  • Oppose the processing.
  • Request the portability of the data.

The interested persons have the right to access their personal data, as well as to request the rectification of the inaccurate data or, if applicable, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. In certain circumstances, the interested parties can request the limitation of the processing of their data, in which case we will only retain them for the exercise or the defence of claims.

Under certain circumstances and for reasons related to their particular situation, the parties concerned may oppose the processing of their data by www.alkorplan.info and at that time www.alkorplan.info will cease to process the data, except for compelling legitimate grounds or the exercise or defence of possible claims. As the interested party, you are entitled to receive the personal data that are relevant to you, that you have provided us and in a structured format, commonly used and mechanical reading, and to transfer them to another controller when:

  • The processing is based on the consent.
  • The data have been provided by the interested person.
  • The processing is performed by automated means.

By exercising your right to the portability of the data, you will have the right to have the personal data transferred directly from controller to controller when it is technically possible.

The interested parties will also have the right to effective judicial protection and to file a claim before the control authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them infringes the Regulations.

To exercise these rights, we have enabled a specific form in piscinas@renolit.com

How long will we keep your data?

The processed data will be maintained until the end of the legal periods established for the conservation of data, if there is a legal obligation to maintain them, or if there is no such legal period, until the interested party requests their deletion or revokes the consent granted.

Therefore, we will retain your personal Information for the time necessary or allowed in accordance with the purposes for which it has been obtained. The criteria used to determine the conservation periods include the duration of the relationship that we have maintained with you and the provision of services contracted, our legal obligations.

To which recipients will your data be reported?

In accordance with the uses of the personal information, we can communicate your personal information to recipients who help us promote or support our services or the services of our users (“service providers”).

All service providers enter into a contract with www.alkorplan.info that protects the personal information and restricts the use of any personal information under this policy.

To provide services strictly necessary for the development of the activity, www.alkorplan.info, shares data with the following providers under their corresponding privacy conditions:

  • External service providers (for example, analysis services, marketing campaign management, website management, and email distribution, audits and other similar service providers) in order that they can perform commercial functions on behalf of alkorplan.info
  • COM distributors for the additional monitoring of the interests of the user or clients, specific providers that offer complementary products and services.
  • Official installers.

And also:

Hosting supplier name: OVH

Invoicing tool: QAD

Client management tool and database: Salesforce

Email marketing tool: Mailchimp

Analysis tools: Google Analytics, SE Ranking, Hotjar

Data Secrecy and security

www.alkorplan.info undertakes in the use and processing of the data including the users’ personal data, respecting their confidentiality and using them in accordance with their purpose, as well as to comply with its obligation to keep them and adopt all the measures to prevent unauthorized alteration, loss, processing or access, in accordance with the current data protection regulations.

This website includes a SSL certificate. This is a security protocol that makes your data travel in an integral and secure manner, i.e., the transmission of the data between a web server and user, and in feedback, is totally encrypted. It also includes Anti-spam measures, measures against attacks and phishing.

With regard to the confidentiality of the processing, www.alkorplan.info shall ensure that any person authorized to process the customer’s data (including its staff, collaborators and providers), shall be under the appropriate confidentiality obligation (whether a contractual or legal duty).

When there is any security incident that becomes known to www.alkorplan.info, it must notify the Client without undue delay and must provide timely information related to the Security Incident when it is known or when the Client reasonably requests it.

Security Notice and the declaration of breaches

www.alkorplan.info assumes reasonable and appropriate measures to protect the personal information against loss, abuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks associated with the processing and nature of the personal information, however, if www.alkorplan.info, determining that their service data have been embezzled (even by a www.alkorplan.info employee), have been exposed by a security breach or wrongly acquired by a third party, www.alkorplan.info shall immediately inform you about such security breach, appropriation or undue acquisition.

Remarketing actions

The remarketing function allows this website to reach the people who have visited www.alkorplan.info previously and associate a certain audience to a specific message. In other words, the remarketing is a method to ensure that the users who have visited this site return to it.

As www.alkorplan.info user, you must know that the website collects information for this remarketing function. The information that is collected thanks to this function is collected by the Facebook cookies. You can know the data collected by these cookies in the following privacy policies of each service:

You may disable the use of cookies from a third supplier through the Network Advertising Initiative‘s disabling page. This type of services allows for the interaction with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the privacy set-up of the user in each social network. In the event that a service is installed that allows to interact with social networks, it is possible that, although the users do not use the service, it collects web traffic data relating to the pages on which they are installed.

Browsing

By browsing www.alkorplan.info unidentifiable data may be collected, which may include IP addresses, geographical location (approximately), a register of how the services and sites are used, and other data that cannot be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third parties’ services. This website uses the following third party analysis services:

  • Analytics
  • SE Ranking, Hotjar

We use this information to analyse trends, manage the site, track the movements of the users around the site and collect demographic information on our user base as a whole.

Accuracy and veracity of the data

As a user, you are the only person responsible for the veracity and accuracy of the data you send to www.alkorplan.info, exonerating www.alkorplan.info from any liability in this regard.

The users guarantee and shall under all circumstances be liable for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Changes in the privacy policy

www.alkorplan.info reserves the right to modify this policy in order to adapt it to legislative or jurisprudence developments, as well as to industry practices. In these cases, www.alkorplan.info shall report on this page the changes made reasonably in advance of their implementation.

Doubts and questions on this policy

If you have questions about this policy or if you have privacy problems in connection with the access or the correction of the personal information, you can contact us through our consultation form or write to us at the following address:

piscinas@renolit.com

While most of the questions and problems related to access can be managed quickly, complex requests may require more investigation and time. In such cases, the problems shall be resolved or you will be informed about the nature of the problem and the following appropriate steps, within thirty days.